Return policy

Return Policy

THE POOL ECO TECHNOLOGY CO., LTD. Return Policy

At THE POOL ECO TECHNOLOGY CO., LTD., we are committed to providing high-quality products that meet your expectations. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.

Eligibility for Returns:

• Returns must be initiated within 30 days of receiving the product.
• The product must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase is required for all returns.

Non-Returnable Items:

• Customized or personalized products.
• Products that have been used, damaged, or altered after delivery.
• Items marked as “Final Sale” or “Clearance” at the time of purchase.

Return Process:

1. Contact our customer service team at hotline: +86 20 81207586  or email: info@thepoolltd.com to initiate a return. Please provide your order number and the reason for the return.
2. Once your return is approved, you will receive a return authorization and instructions on how to send the item back.
3. Ship the item back to us using a trackable shipping method. We recommend keeping the shipping receipt for your records.
4. Once we receive the returned item and verify its condition, we will process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method within 7-10 business days after the return is received and inspected.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

Exchanges:

• If you wish to exchange a product, please specify the item you would like to receive in exchange. We will process the exchange once the original item is returned.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us: If you have any questions about our return policy, please feel free to reach out to our customer service team at hotline: +86 20 81207586  or email: info@thepoolltd.com.