Frequently Asked Questions (FAQ)
THE POOL ECO TECHNOLOGY CO., LTD. FAQ
1. What products do you offer? We offer a wide range of pool-related products, including heat pumps, sand filters, pumps, underwater lights, stainless steel products (such as ladders), pool accessories, and cleaning equipment.
2. Where are your products manufactured? Our products are manufactured at our modern 23,000 square meters plant, which includes a state-of-the-art 1,800 square meters office space.
3. What certifications do your products have? Our products are certified under various international standards, including IS9001 system certification, EU CE certification, GS certification, Australia SAA certification, and Nigeria SON certification.
4. Which countries do you export to? We export our products to Europe, America, the Middle East, Asia, Africa, and other regions.
5. How do I place an order? You can place an order by contacting our sales team directly at [your contact information]. We will guide you through the process and provide any assistance you may need.
6. What is your return policy? We offer a 30-day return policy for unused and unopened products. Please refer to our Return Policy page for more details.
7. Do you offer technical support? Yes, we offer technical support for all our products. If you encounter any issues, please contact our customer service team, and they will assist you.
8. How do I make a warranty claim? To make a warranty claim, please contact our customer service team with your proof of purchase and details of the issue. We will guide you through the process.
9. Can I get a product customized? Yes, we offer customization options for certain products. Please contact our sales team for more information.
10. What payment methods do you accept? We accept various payment methods, including bank transfers and major credit cards. Please contact our sales team for specific payment options.